What Do Your Customers Think Your Strengths Are?
I am sure you have certain things that you are pretty sure that you do best. These are the strengths for your company, the things that make you who you are and help to ensure that customers keep coming back.
Every business out there has something about them that they can do better than the others. This might be lower prices, this might be a better location, this might be better service or better products sold. It does not really matter what it is, so long as it is there, and if you do not do anything better than anyone else, you are not likely to stay around for very long.
But do you know exactly what it is that people like best about you? Are you absolutely certain, or do you just have various guesses as to why they prefer to do business with you?
What you think your strengths are is not a guarantee that your customers agree, and this distinction can provide some problems if you are not careful about it.
Okay, say a company that is been getting catalog printing done thinks that the thing people like about them is lower prices. This is what they believe gets them the most business. Because this is the driving force they feel this is something they cannot change, but they do want to save some money, so they decide to shrink their selection a little. They will maintain those low prices but instead carry less items with each catalog.
Unfortunately for them the real strength they had was that people liked their wider selection, something they did not even realize was a consideration. Suddenly their sales start to suffer because people do not like that they do not have as many things to choose from. The company took what had been a strength and literally took it away, making their catalog printing and their sales suffer.
Had they kept better track of what their real strength was than they would not have had the concern. Often all it takes is a questionnaire of some kind, or some form of research to figure out what people like in your business.
The worst thing you can do is draw assumptions about it. I find the most common problems are that a company decides from the very beginning what they’ll emphasize in their marketing. If they are successful than they assume their message was the cause, whether this is true or not.
Never base anything about your business off of assumptions. If you do not know for a fact than do the proper research to find out. You cannot know anything for certain until you have actually asked the people doing business with you, and hear what they think directly from them. You might find out that your assumptions do not match up very well with reality.
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